Information

Welcome to the Joanna Lee Private Collection FAQs page! Here, we've gathered the most common questions we receive about our handmade home fragrance wares, bath & body products, curated hampers, and self-care rituals. We hope this helps you understand our process, our products, and our commitment to providing you with items made with love and intention.

Frequently asked questions

We believe in creating more than just products; we create experiences. Our FAQs are designed to give you insight into the heart and soul of Joanna Lee Private Collection. If you have any further questions, please don't hesitate to reach out through our contact page.

What's the main thing people scratch their heads about when buying your lovely handmade goodies?

The most common question is: "Is this for me? or for someone more 'spiritual'?" At Joanna Lee Private Collection, we believe our products are for everyone. You don't need to identify as 'spiritual' to enjoy the benefits of our handmade wares. They are designed to enhance your everyday rituals and bring a touch of calm to your life, regardless of your beliefs.

What are the most common questions you get about delivery and returns?

We understand that delivery and returns are important considerations. Here are some common questions we receive:

  • How long will my order take to arrive?
  • How much is shipping and who delivers it?
  • Do you offer local delivery or pickup?
  • Can I collect my order from a market or in person?
  • Do you accept returns or exchanges?
  • What happens if my order arrives damaged?

Please see our detailed "Deliveries & Returns Policy" below for comprehensive answers.

Is there anything particularly unique or special about your products or how you make them that people often ask about?

Yes! Customers often sense the deep care and intention that goes into each product. They may ask:

  • “Did you make this yourself?”
  • “Were you in a certain headspace when you made this?”
  • “Why does this feel so calming?”
  • “Is this meant to be used slowly?”
  • “Is there a ritual to this?”
  • “Why does this feel so comforting?”
  • “Do you make these in small batches?”
  • “Why does this feel different from other brands?”
  • “What inspired this?”
  • “Is there meaning behind the name?”
  • “Where did this come from?”

This is because our products are energetically considered, created with the nervous system in mind, made slowly and with presence, and carry a sense of story and soul. Each piece is made in relationship – with ourselves, with the materials, and with the person who will eventually receive them.

What's the one thing you wish every customer knew before buying?

We want every customer to know that they don't need to become anyone else to shop with us. You can be exactly who you are, and you will be loved just the same. You don't need to 'perform' wellness, understand rituals, or live a certain lifestyle to enjoy our products.

Deliveries & Returns Policy

Joanna Lee Private Collection

At Joanna Lee Private Collection, every item is handmade with care, intention, and attention to detail. Please take a moment to read the following information before placing your order.

Order Processing

  • All products are handmade in small batches.
  • Orders are typically processed within 3–7 business days, unless otherwise stated (e.g. during launches, markets, or busy seasonal periods).
  • You will receive a confirmation email once your order has been dispatched.

Shipping & Delivery (Australia-Wide)

  • All standard deliveries are sent via Australia Post.
  • Shipping costs are calculated at checkout based on Australia Post rates.
  • Delivery timeframes are estimated by Australia Post and may vary.
  • Once your order has been dispatched, delivery times are outside of our control.

Please note: Joanna Lee Private Collection is not responsible for delays caused by Australia Post, peak periods, or unforeseen circumstances.

Local Delivery — Agnes Water & 1770

  • Local delivery is available for Agnes Water & 1770 residents.
  • Local delivery fees (if applicable) will be communicated at checkout or via confirmation.
  • Delivery days may vary depending on availability.
  • If you are local and unsure which option to select, please feel free to reach out prior to ordering.

Local Pickup / Collection

  • Pickup is available by:
  • Appointment only, or
  • Collection from an upcoming market date

Pickup details will be arranged via email after your order is placed. Please ensure you collect your order within the agreed timeframe.

Returns & Exchanges

  • Due to the handmade and personal nature of our products, we do not offer returns or exchanges for change of mind.
  • This includes:
  • Candles
  • Bath & body products
  • The Inner Apothecary Ritual Kits
  • Workshop tickets

Please choose carefully and reach out prior to purchasing if you have any questions about a product.

Damaged or Faulty Items

  • If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:
  • Your order number
  • Clear photographs of the damaged item and packaging

We will assess the issue and, where appropriate, offer a replacement or resolution in line with Australian Consumer Law.

Final Notes

By purchasing from Joanna Lee Private Collection, you acknowledge and accept these terms. Each item is made slowly and with intention, slight variations are a natural part of handmade goods and are not considered faults.

Thank you for supporting a small, heart-led business. It truly means the world.

With care,
Joanna x

Curious minds want to know

Still have questions? We're here to help! Visit our contact page to get in touch with us directly. We're always happy to assist you on your journey to creating a more intentional and beautiful home and self-care experience.